We had a slowdown starting around 7:30 am PT today when one of our customers went live with a promotion that uses our contact importer widget. At its peak, this traffic tripled the activity on our API and pushed the capacity of our infrastructure. Unfortunately, this caused our widget to respond very slowly during this period.

We were alerted to the issue and responded immediately. We quickly upgraded our infrastructure to handle the new demand. By 9 am, our average response time had dropped to about 1/3 of its value before the additional traffic. That means that we’re now handling 3 times as much traffic 3 times faster than we were this morning.

We’re committed to ensuring stability and reliability of our product.